FAQS

What currency are the prices do I see in the site?
All prices are originally in CAD but can be converted to your local currency!


I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Due to the upcoming holiday season please allow 2-6 days production time for your order to ship out, average shipping times are 1-10 days. Balu Organics is not responsible for shipping delays.
Tracking numbers will be updated 1-2 days after your order has been shipped. If you don't have a tracking number after 3 business please email us at support@baluorganics.com. Please include your order number.

Can I cancel my order?
You are able to request to cancel your order. Cancellations are not guaranteed, however we'll do our best to accommodate if your order has not been processed and dispatched. You must cancel your order before it ships. Please email cancellation requests to orders@baluorganics.com. Orders that have been processed for shipment are unable to be canceled.

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at orders@baluorganics.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after your order has been processed for shipment.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 1-10 business days, depending on the shipping service you select. 

Can I wash the ball pit?

The ball pit fabric cover is removable and washable.  We recommend hand-washing the fabric or machine-washing only on a delicate or gentle cycle.  Wash cold by itself and hang dry to prevent shrinking. (We do not recommend using a dryer setting on the fabric).Please note the foam is not washable.

For small spills or stains, we recommend spot cleaning with a moist cloth or a carpet/upholstery cleaner.  Any household carpet and upholstery cleaner will do the job.

How do I put the cover back on the ball pit?

There are two ball pit covers – the fabric sides covering and the bottom round covering.  Gently stretch the fabric over each piece.  Each zipper will need to lie on the outermost edge before connecting together.  Connect the zipper of the bottom and the side to assemble the ball pit.


I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you. Please send us an email to support@baluorganics.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.

 

What are your contest rules and regulations?

Contest rules can be found at baluorganics.com/pages/contest-rules